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FAQ
Frequently asked questions
Holiday Decor: Frequently Asked Questions
Floor Wrap FAQ
Weddings Social Corporate Event Decor FAQ
Event Rentals FAQ
Booking and Payments For All Services
Our takedown process varies, depending on the type of installation. We do ensure that we communicate with our clients prior to the day/time as well as walk them through our process so that they know what to expect. Removals and take-downs are organized and scheduled by area to help us efficiently complete all projects within this short time frame. We do, however, work with the client in order to determine the best date and time to complete the removal. Weather conditions, particularly snow, may occasionally cause minor schedule adjustments.
We recommend reaching out to us as early as possible in order to secure your preferred day on our calendar. There are limited opportunities available for each holiday decorating season and our slots fill up quickly. Many clients secure their next year's date during the current year's installation. Be sure to secure your next installation before we complete your take-down or removal.
Do we need to be present during installations or take down of decorations?
While we do like to have an initial conversation with a main contact person prior to the start of our installations, your presence is not required. Though you're welcome to be on-site, we can also make adjustments via video conferencing or chat to ensure we have a seamless process in the event that an in-person contact is not available. Please note that having fewer people on the premises typically allows for faster, more efficient work. For safety, we ask that pets be kept in a designated area to avoid accidents and prevent them from escaping.
We design and install custom Christmas decor for homes and corporate spaces: trees, mantels, staircases and banisters, wreaths, garlands, and doorway arches. Outdoors, we do railings, steps, entryways, columns, and pillars. We also design holiday gatherings and dinner-party settings, and photoshoot sets and staging. Most homeowners start with one of three packages, The Welcome, The Signature, or The Grand Holiday, and each is custom-designed for your space.
Book a complimentary consultation or submit an inquiry.We talk through your spaces and vision, then give you a realistic budget range.If the range works, a 50% deposit reserves your date and starts your mood board and mock-up.Once you approve the mock-up, we purchase your materials.The balance is due two weeks before installation.
Every project is custom. Your investment depends on the scope of the design, the materials, the size of the team, and travel distance. We give you a realistic range in your first consultation, before any proposal is drawn up. Year one is your largest investment because it includes your materials. In later seasons, we refresh the design and install with the pieces you already own, and the cost comes down. Takedown is an optional add-on, priced by scope.
Some lower prices cover labor only: someone installing what you bought yourself. Our pricing includes custom design, premium materials sourced for your space, a full installation team, and pieces that stay yours for future seasons. If your priority is the lowest possible price, we're probably not the right fit. If you want a home that looks designed and pieces that last for years, we are.
Your approved mock-up is the final design, because approval is our go-ahead to purchase your materials. Changing direction afterward, like switching your color palette, is quoted separately since the materials have already been ordered. Additions are welcome up to two weeks before installation. After that, they carry a rush fee and depend on what we can source in time.
Clear the areas we'll be working in as much as you can. Kids and pets are welcome to peek in as long as they stay clear of the work area. We protect your floors, keep supplies organized, and vacuum when we finish. Then we walk through the completed design with you and touch up anything that needs it.
Takedown is optional, priced by scope, and most economical when booked with your installation. We schedule removals by area and work with you on the best date and time. Snow and other weather can occasionally cause minor schedule adjustments. Many clients reserve next year's date during the current year's installation, so book yours before we complete your takedown.
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