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FAQ
Depending on the nature and complexity of the installation, the timeframes vary depending on what's involved or included in the project. Generally, installations are completed within 8 hours. Initial setups may take longer during the first year as we familiarize ourselves with your space and optimize the procedures and process.
Our takedown process varies, depending on the type of installation. We do ensure that we communicate with our clients prior to the day/time as well as walk them through our process so that they know what to expect. Removals and take-downs are organized and scheduled by area to help us efficiently complete all projects within this short time frame. We do, however, work with the client in order to determine the best date and time to complete the removal. Weather conditions, particularly snow, may occasionally cause minor schedule adjustments.
We recommend reaching out to us as early as possible in order to secure your preferred day on our calendar. There are limited opportunities available for each holiday decorating season and our slots fill up quickly. Many clients secure their next year's date during the current year's installation. Be sure to secure your next installation before we complete your take-down or removal.
Do we need to be present during installations or take down of decorations?
While we do like to have an initial conversation with a main contact person prior to the start of our installations, your presence is not required. Though you're welcome to be on-site, we can also make adjustments via video conferencing or chat to ensure we have a seamless process in the event that an in-person contact is not available. Please note that having fewer people on the premises typically allows for faster, more efficient work. For safety, we ask that pets be kept in a designated area to avoid accidents and prevent them from escaping.



